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Claims

Support you and your clients can count on

In-house claims team

Superior claims service has always been a key pillar of our program — and a differentiator for agents who work with CPS. That’s why we have a dedicated in-house claims team that works diligently to assist social services and nonprofit organizations throughout the entire process and advocate for a fair and comprehensive review.

Our claims team

Led by claims expert Jay Belcher, the CPS claims team works to facilitate the most favorable resolution as efficiently as possible — enabling social services organizations to focus on taking care of their clients.

Jay Belcher

How to report a claim

All property/casualty claims regardless of severity or location should be reported to Athens Administrators, CPS’ third-party claims administrator.

Notices that do not require action (“incident reports”) should be clearly marked “REPORT ONLY.”

The Athens Claims Intake Center will review all claims notices upon receipt and assign to the claims handling office.

A claim acknowledgment will then be transmitted to the designated individual, advising of the Athens claim number and adjuster assigned to the claim.

If after hours emergency claims service is required, please advise the call center agent who will advise Athens to dispatch an on-site adjuster.

How to submit a loss report

Loss reports can be submitted in multiple ways.

Email for CPS claims
CPSclaims@AthensAdmin.com

Email for church, school and family services claims
CSFclaims@AthensAdmin.com

Fax
916.384.0965

Phone
888.607.6642

Mail
Athens Insurance Services, Inc.
1765 Challenge Way Suite 110
Sacramento, CA 95815
Attention: Cheryl Needham Claims Assistant-P&C

NSM-CPS-chris-hale-headshot-284x284@2x

Chris Hale, Program Director

Building on extensive industry experience, Chris Hale is a recognized leader and trusted expert in nonprofit insurance. Under his leadership, CPS continues to lead the way in providing unmatched insurance and risk management solutions for those who serve our communities.

cmhale@nsminc.com
972.427.4199

We are here to help

Call us at 972.427.4199 or send a submission and request more information.