Claims
We help you navigate the claims process
In-house claims team
Superior claims service has always been a key pillar of our program — and a differentiator for agents who work with HabPro. That’s also why we have a dedicated in-house claims team to help assist with clear communication during the claims process for insureds.
Our claims team
Led by seasoned claims expert Wayne King, the HabPro claims team simplifies the process and works to make sure that optimal claims outcomes are achieved.
Wayne King
Director, NSM B2B Claims & Data Analytics
Email Wayne
860.707.6273
How to report a claim
All claims regardless of severity or location should be reported to Athens Administrators, HabPro’s third-party claims administrator.
Notices that do not require action (“incident reports”) should be clearly marked “REPORT ONLY.”
The Athens Claims Intake Center will review all claims notices upon receipt and assign to the claims handling office.
A claim acknowledgment will then be transmitted to the designated individual, advising of the Athens claim number and adjuster assigned to the claim.
If after hours emergency claims service is required, please advise the call center agent who will advise Athens to dispatch an on-site adjuster.
How to submit a loss report
Loss reports can be submitted in multiple ways.
Email
HabProClaims@AthensAdmin.com
Fax
916.384.0965
Phone
888.607.6642
Mail
Athens Insurance Services, Inc.
1765 Challenge Way Suite 110
Sacramento, CA 95815
Attention: Cheryl Needham Claims Assistant-P&C
Joe Mossbrook, Program Director
With more than 25 years of experience in the property and casualty insurance industry, Joe Mossbrook is an accomplished leader and trusted advisor in the habitational market.
We are here to help
Call us at 610.808.9499 or send a submission and request more information.