Wayne’s Claims World: Training & Procedural Manuals

Welcome to Wayne’s Claims World!

In this series, we will share information on claims trends as well as tips and resources for our KBK insureds to better protect themselves if they have a claim. This first issue covers the importance of training documentation and standardized procedures.

In this issue:

  • Tips for Training Tow Truck Drivers
  • Tips for Creating Procedural Manuals
  • Procedural Manual Template for Insureds
  • Bill of Lading Example and Resources
  • Case Studies: On-Hook Operations

Why should agents and insureds care about training and procedural manuals?

  • Training and standardized procedures are especially important in the commercial towing space. They not only ensure the success of the employee and the brand, but also lessen the likelihood of costly mistakes.
  • If an accident happens and a claim goes into litigation, two of the first questions the driver will be asked are, “What training did you receive? What documents on procedures did you receive?” If the driver didn’t receive any training or a manual, it is a real set back.

Download Wayne’s Tips and Resources

Disclaimer: The information and recommendations in this blog are not legal advice and are not intended to constitute legal advice. If anyone reading any part of this blog believes that they want legal advice or need legal advice, they should seek legal counsel with lawyers who are licensed to practice law in their State. The recommendations in this blog are for general informational purposes only. 

As a benefit of partnering with KBK Insurance Group, Wayne is available as a resource to help agents and their insureds at any time! Wayne can assist in many ways, from reviewing manuals to visiting a site to discuss loss mitigation.

Wayne King

Wayne King
[email protected]
(860) 707-6273