Skip to content
Skip to content


Best-in-class advocacy and support to help insureds get back on the road faster

Dedicated in-house claims team

Superior claims service is a key pillar of our program. Our in-house claims team is dedicated to guiding insureds through each step of the process and advocates for a fair, timely and comprehensive review. What’s more, we offer a growing variety of resources on claims and risk management to help insureds better protect themselves.

Our claims team

Led by claims expert Wayne King, the KBK claims team works to facilitate the most favorable resolution as efficiently as possible — enabling your commercial auto clients to minimize downtime and get back to work.

Jay Belcher

Wayne King

Director, NSM B2B Claims & Data Analytics
Email Wayne

Claims reporting procedures

All property/casualty claims, regardless of severity or location, should be reported to North American Risk Services, Inc. (NARS), the third-party claims administrator.

Notices that do not require action (“incident reports”) should be clearly marked “INCIDENT ONLY.”

NARS will review all claims notices upon receipt and assign to the claims handling office.

A claim acknowledgment will then be transmitted to the designated individual, advising of the NARS claim number and adjuster assigned to the claim.

If after hours emergency claims service is required, call the toll-free phone number and listen for a prompt to report a claim.

How to report a claim

Claims can be submitted in multiple ways.

[email protected]


Please indicate NEW CLAIM when faxing

North American Risk Services, Inc.
P.O. Box 166002
Altamonte Springs, FL 32716-6002

Claims resources

We are here to help

Contact Wayne King at
[email protected] or 860.707.6273
for all claims-related questions.