Claims
Best-in-class advocacy and support to help insureds get back on the road faster
Dedicated in-house claims team
Superior claims service is a key pillar of our program. Our in-house claims team is dedicated to guiding insureds through each step of the process and advocates for a fair, timely and comprehensive review. What’s more, we offer a growing variety of resources on claims and risk management to help insureds better protect themselves.
Our claims team
Led by claims expert Wayne King, the KBK claims team works to facilitate the most favorable resolution as efficiently as possible — enabling your commercial auto clients to minimize downtime and get back to work.
Wayne King
Director, NSM B2B Claims & Data Analytics
Email Wayne
860.707.6273
Claims reporting procedures
All property/casualty claims, regardless of severity or location, should be reported to North American Risk Services, Inc. (NARS), the third-party claims administrator.
Notices that do not require action (“incident reports”) should be clearly marked “INCIDENT ONLY.”
NARS will review all claims notices upon receipt and assign to the claims handling office.
A claim acknowledgment will then be transmitted to the designated individual, advising of the NARS claim number and adjuster assigned to the claim.
If after hours emergency claims service is required, call the toll-free phone number and listen for a prompt to report a claim.
How to report a claim
Claims can be submitted in multiple ways.
Email
ReportAClaim@narisk.com
Phone
800.315.6090
Fax
866.261.8507
Please indicate NEW CLAIM when faxing
Mail
North American Risk Services, Inc.
P.O. Box 166002
Altamonte Springs, FL 32716-6002
Claims resources
We are here to help
Contact Wayne King at
wking@nsminc.com or 860.707.6273
for all claims-related questions.