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Providing support and advocacy from start to finish

In-house claims team

Our dedicated focus on claims has always been a key differentiator for ATP. We have an in-house claims team dedicated to guiding insureds through every stage of the claims process — and ensuring each claim receives a fair, timely and comprehensive review.

Our claims team

Led by seasoned claims expert Wayne King, the ATP claims team simplifies the process and works to make sure that optimal claims outcomes are achieved.

Jay Belcher

Wayne King

Director, NSM B2B Claims & Data Analytics
Email Wayne

How to report a claim

All claims regardless of severity or location should be reported to Athens Administrators, ATP’s third-party claims administrator.

Notices that do not require action (“incident reports”) should be clearly marked “REPORT ONLY.”

The Athens Claims Intake Center will review all claims notices upon receipt and assign to the claims handling office.

A claim acknowledgment will then be transmitted to the designated individual, advising of the Athens claim number and adjuster assigned to the claim.

If after hours emergency claims service is required, please advise the call center agent who will advise Athens to dispatch an on-site adjuster.

How to submit a loss report

Loss reports can be submitted in multiple ways.

[email protected]



Athens Insurance Services, Inc.
1765 Challenge Way Suite 110
Sacramento, CA 95815
Attention: Cheryl Needham Claims Assistant-P&C

Krista Mayes

Krista Mayes

Krista Mayes, Program Director

A respected leader in the behavioral healthcare industry, Krista Mayes leads the ATP team in its unwavering commitment to serving agents and their clients with best-in-class specialty insurance and risk management solutions.

[email protected]

We are here to help

Call us at 610.808.9556 or send a submission and request more information.